Effective Oct 2024.
1. Welcome to The DogHouse Inn! By completing the booking form and checking the acceptance box, you agree to comply with and be bound by the following terms and conditions of service. These terms govern the legal relationship between you (the pet owner) and The DogHouse Inn regarding the use of our boarding and daycare services. Please review these terms thoroughly. This document is dynamic and may be updated without notice; however, the latest version will always be available on our website.
2. Entry Requirements
For the safety and well-being of all pets under our care, we require all dogs to be vaccinated with a current C5 vaccination administered within the last 12 months. Proof of vaccination must be provided prior to your pet’s stay. Failure to comply will result in cancellation of your booking and denial of entry.
3. Services Offered
We provide various services including:
– Shared Accommodation
– Long & Short Stay Boarding Kennels
– Doggy Daycare
– Home Care
– Hydrobath & Nail Services
– Medication Administration (as per vet’s prescription)
– Optional services such as pet transportation and vet visits may incur additional charges.
4. Owner Responsibilities
As a pet owner, you agree to:
– Provide accurate and up-to-date information during registration.
– Disclose any behavioural issues or special needs your dog may have.
– Treat your pet for ticks, fleas, and worms prior to arrival.
– Accept all financial responsibilities for veterinary care if deemed necessary during your pet’s stay.
– Comply with our policies on pet collection and drop-off, including providing a government-issued ID if someone else is picking up your pet.
5. Financial Terms
– Rates: Our rates are per day, per family, per kennel, and are subject to change without notice. Current rates can be viewed on our website.
– Deposits: A non-refundable deposit is required during off-peak -$38 and 50% deposit peak periods to secure your booking.
– Payment: Full payment is required no later than on the day of arrival. We accept cash, EFTPOS, and direct debit.
– Cancellations: Fees apply depending on the timing and nature of the cancellation.
– Off Peak – $38
– Peak – $100 more than 25 days from arrival
– Peak – forfeit of full deposit for less than 25 days from arrival.
(NO REFUND/CREDIT on day/s not used if you pick up earlier than your booking form states.)
6. Additional Policies
– Long-Term Boarding: For stays exceeding 6 months, a “change of ownership” form is required by the Western Downs Council to address potential abandonment issues.
– Credit Card Authorization: By providing credit card details, you authorise The DogHouse Inn to charge any outstanding amounts. This may impact your credit rating if the account becomes delinquent.
– Failure to Pick Up: If the dog is not picked up as scheduled and no new date is confirmed within 2 weeks, the dog will be considered abandoned and may be surrendered to the council.
– Ownership: The DogHouse Inn retains ownership of the dog until all payments are settled.
7. Departure Policy
– Morning Departures: No charge for pickups before 8:30 AM. A fee applies for pickups from 8:30 AM until the end of the morning session during both Off Peak and Peak times.
– Out of Hours: Pickups and drop-offs out of hours are for emergencies only, with an additional fee added to the normal rate.
– NO REFUND/CREDIT on day/s not used if you pick up earlier than your booking states.
8. Health and Safety
We prioritise the health and safety of all pets in our care. We reserve the right to refuse service to pets that are not healthy, do not meet our vaccination requirements, or exhibit aggressive behaviour.
9. Liability and Indemnification
While we strive to provide the highest level of care, The DogHouse Inn is not responsible for any accidents, injuries, or health problems that may occur during your pet’s stay. You indemnify The DogHouse Inn against any claims unless caused by our gross negligence.
10. Privacy Policy
We are committed to protecting your privacy. Personal information collected is used only for providing services and will not be shared with third parties without your consent, except as required by law.
11. Media Consent
We may take photographs or recordings of your pet for promotional purposes unless you explicitly deny consent on your booking form.
12. Changes to Services or Terms
We reserve the right to modify or discontinue services and to update these terms as necessary. Clients will be notified of significant changes.
13. Termination of Service
Services may be terminated by The DogHouse Inn under certain conditions, such as non-payment or failure to comply with our health and safety policies.
14. Governing Law
These terms shall be governed by the laws of Queensland and the relevant local authorities.
15. Contact Information
For any inquiries or concerns regarding our services or these terms, please contact us using the details provided in this document.
16. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.
The DogHouse Inn is dedicated to providing a safe, enjoyable environment for your pet and appreciates your trust in our services.